Technical Support Representative Full-time

We are currently looking for technical support staff to keep up with our ever-growing customer base and offerings. Candidate must have the intuition to accurately identify and anticipate a customer’s needs. We’re still a small company for now, but we’re growing fast! We’re always adding new features and services, which means plenty of opportunities to move into other areas of the company.

Primary Responsibilities

• Interact with Linode customers via support tickets, e-mail, IRC, and phone.
• Troubleshoot customer issues and provide accurate and timely responses.
• Identify and escalate recurring issues to system developers.
• Interact with worldwide datacenter NOCs.
• Handle abuse complaints.

Additional Responsibilitie​s

• Write or test Linode Library articles.
• Quality assurance testing for new Linode features.
• Build and burn-in hardware and network infrastructure.

Requirements

• Must be willing to relocate to within commuting distance of Galloway, NJ.
• 2+ years Linux System Administration experience.
• Familiarity with common Linux server applications such as Apache2, Nginx, Postfix, MySQL, BIND, etc.
• Ability to identify and troubleshoot TCP/IP issues, other networking issues (packet loss, connections timing out / refused).
• Ability to troubleshoot firewall issues, identifying problematic / misconfigured iptables rules.
• Ability to troubleshoot DNS issues (using dig, etc).

Preferred Qualifications

• B.S. in Computer Science or related area of study.
• Network+ or higher certification.
• Familiarity with Linux Kernel.
• Experience scripting in Perl, Python, Bash, etc. for system automation and/or database transactions.
• Experience with website development and web development frameworks.

Please submit your resume online