Contributor Success Specialist
2023-07-24 - at Artefactual Systems Inc — Worldwide/Remote Full-time
This job ad has been posted over 40 days ago! (*)
About Artefactual
Artefactual Systems Inc. (https://www.artefactual.com/) provides archival management and digital preservation products and services to the cultural memory sector using open source software. We help to ensure that our international client base is able to care for the evidence of the past so that it can be trusted in the future. Though founded and still based in British Columbia, Canada, we have staff across Canada, the US, Spain, the UK, and El Salvador. We ground all our work in 4 core values: openness, collaboration, sustainability, and trustworthiness.
Artefactual values the diversity of the people it hires and serves. Our success is reliant on building teams that include people from different backgrounds and experiences who share their ideas and perspectives and participate openly in a collaborative, respectful, and supportive working environment. We are dedicated to hiring humans, not just a resume. We look for a diverse pool of applicants including those from historically marginalized groups. We invite you to apply even if you don’t think you meet all the requirements listed below.
We are not working with agencies or recruiters.
Summary
Working in the Enterprise Subscriptions team, successful candidates will play an integral role in the smooth operation, performance, and availability of Artefactual software solutions deployed in multiple customer controlled environments. Our customers want open source solutions that can be run in multiple cloud environments and in on-premise data centres, with a strong emphasis on security and reliability. You will play a key role in delivering modern technology into some of the world’s leading cultural memory organisations.
Successful candidates will be comfortable tackling challenging technical problems, building deep understanding of client needs and requirements, and iterating quickly to deliver incremental value as part of a multidisciplinary and collaborative team.
Job duties
Discovering and delivering the best solutions to achieve client objectives
Resolving escalated customer support issues
Supporting DevOps automation and continuous integration
Responsible for system maintenance and upgrades
Improving processes continually
Skills and Qualifications
Must haves
Nice to haves
How to apply
Submit your covering letter and CV addressing this posting’s job skills and qualifications to jobs@artefactual.com.
Name your file with your last name then first name and then the name of the job posting. For example: SmithRebecca_ApplicationSupportEngineer.pdf
Deadline to apply
August 7th, 2023
2023-07-24 - at Artefactual Systems Inc — Worldwide/Remote Full-time