Senior Manager, Site Reliability Engineering Full-time

Summary

The Wikimedia Foundation is looking for a Senior Manager to join our SRE team, reporting to the Director of Site Reliability Engineering. In this role, you will be responsible for supporting 1-2 teams of engineers developing our infrastructure platform and the applications and services that depend on it, used by hundreds of millions of people around the world.

You will be expected to:

Manage one to two globally distributed teams within Wikimedia’s Site Reliability Engineering organization
Recruit, hire, and help onboard new team members
Work with team members to set team objectives and individual performance goals, and support them in meeting and evolving their goals and career path
Triage incoming workload, maintain focus on priorities, and set realistic expectations for both peers and team members
Coordinate and communicate with other members of the Wikimedia engineering teams on relevant projects, and contributing to the organizational strategy
Continuously develop the roadmap of the team in alignment with other teams
Help draft, plan and execute the team’s quarterly objectives and annual plans
Project manage new and existing initiatives
Lead the definition, refinement, and execution of the processes through which the team manages and performs work
Lead incident response, diagnosis, and follow-up on system alerts and outages across Wikimedia’s production infrastructure
Facilitate the definition and establishment of Service Level Objectives and track Error Budgets with service owners and stakeholders
Skills and Experience:

Several years of experience managing staff and teams
Prior hands-on experience with reliability engineering or software development (within the last 3 years preferred)
Effective communication in both spoken and written English
Ability to work independently, as an effective part of a globally distributed team
Aptitude to streamline processes
Willing and able to travel several times a year for occasional in-person meetings
B.S. or M.S. in Computer Science or the equivalent in related work experience
Qualities that are important to us:

Commitment to the mission of the organization, and our values
Commitment to our guiding principles
Effective at asynchronous communication
Solutions-focused. The Wikimedia ecosystem is complex, resources are limited, and our guiding principles are ambitious. We want you to work to find solutions embracing these factors.
Self-motivated with an ability to navigate through ambiguity and bring a project to completion with limited directions
Ability to disagree in a respectful manner and yet work constructively towards a solution
Curiosity and commitment to keep learning
Additionally, we’d love it if you have:

Experience working in a distributed, largely remote environment
Experience with, or contributing to open source projects
Experience working with related platforms and open-source technologies
About the Wikimedia Foundation
The Wikimedia Foundation is the nonprofit organization that operates Wikipedia and the other Wikimedia free knowledge projects. Our vision is a world in which every single human can freely share in the sum of all knowledge. We believe that everyone has the potential to contribute something to our shared knowledge, and that everyone should be able to access that knowledge freely. We host Wikipedia and the Wikimedia projects, build software experiences for reading, contributing, and sharing Wikimedia content, support the volunteer communities and partners who make Wikimedia possible, and advocate for policies that enable Wikimedia and free knowledge to thrive.

The Wikimedia Foundation is a charitable, not-for-profit organization that relies on donations. We receive donations from millions of individuals around the world, with an average donation of about $15. We also receive donations through institutional grants and gifts. The Wikimedia Foundation is a United States 501(c)(3) tax-exempt organization with offices in San Francisco, California, USA.

As an equal opportunity employer, the Wikimedia Foundation values having a diverse workforce and continuously strives to maintain an inclusive and equitable workplace. We encourage people with a diverse range of backgrounds to apply. We do not discriminate against any person based upon their race, traits historically associated with race, religion, color, national origin, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or any other legally protected characteristics.

If you are a qualified applicant requiring assistance or an accommodation to complete any step of the application process due to a disability, you may contact us at recruiting@wikimedia.org or +1 (415) 839-6885.