Tech Collective Facilitator - REMOTE Full-time

Overview

Work Location: Remote
Schedule: 40 hrs, Monday - Friday; Flexible Schedule, with functional overlap to HOT’s core connection hours (UTC 1300 - 1700) required.
Travel: Up to 20% international, including to HOT field project locations
Application Close Date: September 23, 2021
Estimated Start date: October 1, 2021
Department: Technology Innovation
Reports to: Director of Technology Innovation
Terms: Full time, one year initial contract


About HOT

Humanitarian OpenStreetMap Team (HOT) sits at the nexus of participatory mapping, community-led development, humanitarian response, open data and tech. With a talented and diverse team spread around the globe, HOT is an NGO which supports a dynamic global community of thousands of dedicated volunteers using maps and open data for humanitarian response and the Sustainable Development Goals. Working with humanitarian and development partners like the Red Cross, Médecins Sans Frontières, UN agencies, governments and others, the HOT community maps in solidarity with those affected by or at risk of disaster, contributing the maps and data aid workers need to do their lifesaving work.

In 2020 the work of the HOT community was recognized by TED’s Audacious Project, a collaborative philanthropic initiative that serves as a springboard for social impact on a grand scale, leading to an exciting new phase of growth. HOT is expanding its activities: opening four regional hubs and scaling up its support to local mapping communities with the audacious goal of mapping an area home to one billion people in 94 countries at high risk of disasters or experiencing poverty - mapping with communities before they are in crisis.


About You

We are seeking a Tech Collective Facilitator with demonstrated experience leading open source technology development, community development and project evolution. The Tech Collective Facilitator plays a critical role in coordinating and supporting a community of people who are committed to building technology for a purpose beyond their own personal achievements. Furthermore, you will be a great community facilitator that can draw out the needs and desires of a wider open source community including individual members, NGOs, private sector partners and multi sector donors.


About the Role

The Tech Collective Facilitator will be responsible for seeding, cultivating and growing a dynamic collective of free and open tech enthusiasts, creators and contributors that contribute to HOT and OSM technology. By developing and coordinating activities that enable and enhance community engagement and participation, the collective facilitator will bring together new and existing passionate and committed [humanitarian]OpenStreetMap contributors in a way that promotes human, accessible and equitable collective technology. The candidate will be responsible for identifying and improving contribution channels, such as developing documentation, coordinating working groups and facilitating information sessions. This role will be a key connection point between hot_tech, the free and open tech we maintain and our contributor community.


The Tech Collective Facilitator will advance HOT’s mission by operationalizing the HOT_Tech core ethics:

Human: Our Human ethic is our commitment to people as our priority. At the centre of all our technology sits a human. The ultimate purpose of our technology is to improve human conditions. We use technology to enable and amplify human efforts.
Open: Our Open ethic permeates all we do. Our actions reflect radical openness and transparency. We encourage open inputs and outputs. Our team and technology openly welcomes and engages community, collaboration and contribution.
Truth: Our Truth ethic reflects an OpenStreetMap core principle; the ‘truth on the ground’. Our activities and decisions will be guided by this ethic, where not easily resolved will defer to this as a core principle in order to define what best reflects the truth on the ground.
HOT_Tech Principles > Can be found here >> https://github.com/hotosm/tech/blob/master/principles/README.md

The Tech Collective Facilitator will coordinate and collaborate with key HOT_Tech supporting functions including the Director of Technology, Senior Technical Lead, Module Owners and Community Manager.


Priority Actions and Responsibilities

Priority Actions

You will be responsible for the management and development of HOT tools and applications through an Agile approach delivering minimum viable product (MVPs) as needed and value driven solutions based on user feedback.

Technical Community Engagement: Within the first three months, the successful candidate will be expected to redesign and revitalise core collective activities including working groups meetups, technical forums and regular GitHub engagement.
Documentation: Over the first 3 - 6 months of the position. The successful candidate will be required to create and consolidate a range of documentation to make technical work easier to engage with and contribute to.
Contribution facilitation: Once the successful candidate has begun, they will be required to immediately begin identifying and facilitating technical contributions from past, present and future technical contributors. This may be through GitHub PR reviews, support desk task allocation and contribution to the hot_tech’s backlog prioritisation.


Responsibilities

Organization responsibilities

Help HOT sustain and accelerate critical work on stated impact-areas and assist HOT's contribution toward achieving UN Sustainable Development Goals
Represent HOTOSM and promote the use of HOT_tech tools to local, regional and national government agencies in their efforts toward sustainable development and disaster programs
Represent HOTOSM internationally at government and community conferences to promote HOT's mapping efforts and tools
Coordinate with other teams to understand how to integrate their communities with our technology collective.


Tech Team Responsibilities

Coordinate activities that seed, nurture and grow a dynamic collective of free and open tech enthusiasts, creators and contributors.
Build comprehensive documentation for all HOT Tech tools, systems, software, services and processes; Identify and bridge gaps in existing documentation.
Represent HOT_Tech team during organizational meetings to apprise other teams on ongoing work, progress updates and achievements of the team
Liaise with Tech team received feedback across regions and countries establishing a working relationship that promotes cooperation, trust and support
Gain sufficient understanding and knowledge of HOT and OSM applications, how it operates, runs and adds value to the community


Community Responsibilities

Communicate about the health of mission-critical HOT_tech applications to the community and users especially during outages
Triage and assign pull-requests and contributions to HOT public repositories from volunteer contributors
Mentor team members across hub and regional teams to grow and develop their own regional tech collectives.
Write blogs for the HOT Tech blog to share knowledge about internal processes and best-practices
Build rapport, negotiate conflicts and opposing ideas, promotes diversity
Can be an escalation point person for unhandled issues, concerns and system outage
Promotes empirical process control - transparency, inspection and adaptation
Help transform communities into agile mindset when applicable and needed
Support non-HOT OSM tooling contributions where possible


Qualifications

Qualifications & Experience

Experience cultivating and growing a thriving project community - OpenStreetMap, free and open software or other related fields preferred
Experience writing technical documentation, blog posts, public announcements
Experience contributing to in an open source software project
Previous experience with software, infrastructure design, development and operations
Experience with OpenStreetMap (OSM) and associated OSM tools, particularly infrastructure
Experience integrating community activity into agile teams or projects would enable success in this role.
Experience working in international humanitarian or development agencies/NGOs with a preference for geospatial sector experience/familiarity.
Be fluent in working in a fully or partially remote work environment
Previous demonstrated experience in community development contexts would enhance success in the role.
Experience managing diverse, distributed teams over multiple geographies


Rol Specific Skills

Expertly self-directed and a high level of personal drive and initiative
Be passionate about reliable products that are easy to use and just work
Be able to convene and motivate open source communities, including a mix of paid staff, volunteers and private sector partners providing in-kind developer hours.
Be driven by compassion, humanitarian ethics, and a sense of humor.
Up-to-date on industry trends; able to articulate opportunity clearly and confidently
Passion for open source mobile-first solutions and appropriate technology that is user centric and built in and for constrained contexts.
Utilize strong verbal and written communication to articulate complex concepts across varied audiences to build consensus and lead change.
Speak and write English fluently; a second language would enable deeper connections in this role.


Top 2 - 3 priorities for the first 60 to 90 days

Technical Community Engagement: Within the first three months, the successful candidate will be expected to redesign and revitalise core collective activities including working groups meetups, technical forums and regular GitHub engagement.
Documentation: Over the first 3 - 6 months of the position. The successful candidate will be required to create and consolidate a range of documentation to make technical work easier to engage with and contribute to.
Contribution facilitation: Once the successful candidate has begun, they will be required to immediately begin identifying and facilitating technical contributions from past, present and future technical contributors. This may be through GitHub PR reviews, support desk task allocation and contribution to the hot_tech’s backlog prioritisation.


Are you missing a few of the technical skills listed? We would still like to see your application. While the skills above fit our vision of this role, we are open to those candidates with a strong knowledge foundation that are fast learners and highly motivated to close any skill gaps.



Compensation

HOT values transparency and equity. All HOT compensation globally is set according to a framework detailed on our website. HOT offers a work-from-anywhere culture, flexible working arrangements, a variety of health care options, retirement savings plans, and 24 days of annual leave for full-time employees, in addition to 12 paid holidays.




Equal Opportunity

We seek to recruit persons that reflect the diversity of the communities we work with and further, to support their retention and advancement within the organization. HOT does not discriminate on the basis of ability, age, gender identity and expression, national origin, race and ethnicity, religious beliefs, or sexual orientation. Our staff includes people who are parents and nonparents, the self-taught and university educated, and from a wide range of socio-economic backgrounds, lived experiences, and perspectives on the world. HOT is an equal opportunity employer. We seek to live our values and promote inclusivity in all locations. All of our staff work collectively and individually to promote a constructive and sensitive approach to others from a variety of backgrounds, where the work of all is valued and respected.


HOT is committed to diversity within our team, and recognizes our role in closing the digital divide, including identifying obstacles that certain groups face in developing skills needed for roles in the humanitarian & technology sectors. Women, nationals of developing countries, and members of other underrepresented groups are strongly encouraged to apply.



To Apply

Please complete the application by September 23, 2021. Your CV/resume should not exceed 2 pages.



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